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Hello Colour does not offer refunds or returns. Products which are damaged, misprinted, or incorrect are eligible for store credits. Please email us at

At Hello Colour we aim to print every merchandise perfectly on high-quality products and ship them in a timely fashion. If you’ve received a product far from perfection, we’ll try our best to make it right. Here’s how:

  • Send us an email at with your order number and email address used to check out.
  • Input email subject as “Report an issue with the order I received”.
  • Attach two images of the item you received: one is the entire product and another is a close shot of the product imperfection.
  • Please provide a brief description of the issue you experienced.

Once our team approves your request, we will gladly give you a store credit in the amount of the item’s last sale price. 

*Please note that discounted items and gift cards are not eligible for store credits.


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